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Conditions for Cancellation

Cancellation of online order
You can request the cancellation of a placed order if your order has the status: “The order is being prepared”. You can see this under My orders by logging into your account, or creating an account with the e-mail address you used for the order. You request the cancellation by contacting our customer service no later than 12.00. If the product you ordered is already packed, you cannot cancel the order, but can make a customary product return. Try emailing or calling us with questions.