Have Questions? We’re here to help
Frequently Asked Questions
What payments do you accept?
You can make a payment via bank/credit card, direct payment, invoice or partial payment. We use Klarna Checkout for all transactions with SSL and maximum security. No costs for invoice fees or other payment fees are added at checkout when you use Klarna Checkout with us.
For more information, click on this link: Terms and conditions – Klarna Sweden
How long will it take to receive my order in Sweden?
Your shipment is normally sent within 24 hours of ordering during weekdays. The delivery time for shipping is normally 3-11 days after sending the shipment. Your shipment is usually delivered with Postnord, and DHL, among others. The shipment is normally delivered to your mailbox or to agents.
Shipping includes all costs.
Learn more here
Can I return my order?
Your right of return is valid for 14 days. The return period begins on the day you receive the item or a substantial part of it. Before returning or exchanging, you must always make a report online with us. You do this by logging in to your account or creating an account by using the same email you used on your order. Your name, phone number, and the order’s reference number must be included. The return address can be found when you make the return notification. Check for more info here
I received damaged products
I received the incorrect item
I have items missing from my order
Can I edit or cancel an order after it has been placed?
How long does shipping take time outside of Sweden?
5-11 days depending on the carrier. Please check our Shipping & Delivery
How do I track my order?
What are the shipping options?
If it’s free shipping or no option to choose from, then we automatically choose the cheapest and most convenient.
How do I create an account and sign in?
You can create an account on our website, either on the sign up page or at checkout. Click here to create yours.